Privacy Policy
1. Introduction
Pattern Cutting Studio (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We may collect and process the following types of personal information:
a) Information you provide directly:
- Name, email address, phone number, and company details when you contact us
- Project specifications and design requirements
- Information provided during consultations or discovery sessions
- Newsletter subscription details
- Feedback and survey responses
b) Information collected automatically:
- IP address, browser type, and operating system
- Website usage data and navigation patterns
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing our pattern cutting, grading, and sampling services
- Communicating about your projects and providing quotes
- Sending newsletters and marketing communications (with your consent)
- Improving our website and services
- Complying with legal obligations
- Protecting our business interests and preventing fraud
4. Legal Basis for Processing
We process your personal data based on:
- Contract performance (when providing services)
- Legitimate interests (for business operations and improvements)
- Consent (for marketing communications and cookies)
- Legal compliance (where required by law)
5. Sharing Your Information
We may share your information with:
- Our partner company Plus Samples Ltd for UK-based production
- Our manufacturing facilities in Kyrgyzstan when relevant to your project
- Third-party service providers who assist with our operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
6. International Transfers
- Your information may be transferred to and processed in countries outside the UK/EU, including Kyrgyzstan for manufacturing purposes. We ensure appropriate safeguards are in place to protect your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Client project data: 7 years after project completion
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
8. Your Rights
Under data protection law, you have the right to:
- Access your personal information
- Rectify inaccurate information
- Erase your personal information
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, please contact us using the details below.
9. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Pattern Cutting Studio
Unit B1 Summer Court, 1 Maybury Gardens London NW10 2NB UK
Email: hello@patterncutting.studio
Phone: (+44)(0)20 8226 0387
13. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
